REFUND POLICY

RETURNS, REPLACEMENTS, AND REFUNDS

How do I return an item purchased on Kevin Murphy?

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state, expired, or an incorrect product has been delivered. Such products can only be returned in their original packaging, unused and sealed condition. [Opened or used products will not be accepted as returns.]

At the time of delivery, please ensure that you do not accept any package that is damaged or tampered with in any way.

Note*: Customer must have package opening video to apply for the return.

If a return is accepted, Kevin Murphy will replace or refund the invoiced value for the damaged/defective/expired or wrong product.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• 1. Product is damaged due to misuse/overuse
• 2. Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
• 3. Serial Number is tampered with.
• 4. Defective products that are not covered under Seller/Manufacturer’s warranty
• 5. Product is used or altered
• 6. If request is initiated after 24 hours of order delivery
• 7. Free product provided by brand is not returned

For replacement/refund requests,

Please reach us at kevinmurphyindia0001@gmail.com or Call us on +91 92899 05932‬