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Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state, expired, or an incorrect product has been delivered. Such products can only be returned in their original packaging, unused and sealed condition. [Opened or used products will not be accepted as returns.]
At the time of delivery, please ensure that you do not accept any package that is damaged or tampered with in any way.
Note*: Customer must have package opening video to apply for the return.
If a return is accepted, Kevin Murphy India will replace or refund the invoiced value for the damaged/defective/expired or wrong product.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
No, none of our products are tested on animals. We are certified 100% Cruelty-Free.
Yes, all the products are 100% Paraben Free as they are made with natural formulations using natural actives, exquisite natural fragrances and 100% Paraben Free preservatives.
Mostly it is two years from the date of manufacturing. For more details, you can refer to the back label of the products.
We'll send you a confirmation email so that you’ll come to know that your order has been successfully processed.
Returns will not be accepted under the following conditions:
If your payment is unsuccessful for any reason, you'll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary. If the declined message continues to pop up, call our Customer Helpline team on Number or email.
If your product hasn't been dispatched from our warehouse, then you can possibly cancel your order. Contact our Customer Helpline team on ( Number ) If your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once the package has reached us, we will give you a full refund excluding the original postage and packaging cost.
No need to worry, if your order is damaged in transit, you can call our Customer Care Executive on Number or email - to inform us about it. We will replace it as soon as possible.
Of course, we're more than happy to help. Simply call our Customer Care on Number or email.
As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase.
Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS.
Sometimes it may happen that products get delayed due to a dispatch glitch; in that case, you can directly contact our customer executive by Mobile or email -
Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.
To ensure the products remain undamaged during the shipping process, we package our products in bubble wrap and sturdy boxes. We at Kevin Murphy India maintain a very high level of quality control during packaging.
Due to the nature of our products, all sales are final. We offer a replacement on items that may have been damaged during shipping. Returns other than damage incurred during shipping cannot be accepted.
